ABOUT US

Stem & Thorn is an independent lifestyle brand out of Dallas, TX that focuses on the hard work that goes into every project. Without the stem providing nutrients, and the thorn providing protection to maturity, we'd never see the roseStem & Thorn is about the necessary, yet less glamorous effort on the back end, that gives birth to the "beautiful" result.

Stem & Thorn offers high-quality, hand-crafted, thoughtful, apparel, accessories, art, and books for the competitive creatives that want to do what's necessary to perfect their craft, and be the best they can possibly be. Challenging themselves with the question, "what did you do today to help live your dreams tomorrow?"

SHIPPING INFO

Orders ship out within 3-5 business days of purchase. Your order will ship through the United States Postal Service (USPS) almost exclusively. Other carriers (UPS/FedEx) will be used if USPS is unavailable. All shipping methods will include tracking. 

Please note that credit card authorization and verification must be received prior to processing. All shipments occur Monday through Friday, excluding holidays.

For international orders, once a shipment leaves the United States the delivery depends largely on the destination country's postal service. Shipments outside of the United States may be subject to import duties and taxes, which are the responsibility of the customer upon receipt of the goods. Please consult your local customs office for more details about duties and taxes. All international orders will include appropriate postage when ordering. 

RETURN POLICY

Please carefully review all details of your order, including color, size, and shipping address. 

ALL SALES ARE FINAL.

In RARE cases, returns are accepted conditionally. To return or exchange an order you must contact us first, returns.stemandthorn@gmail.com. Orders may only be returned/exchanged within 30 days of ship date for international orders and 15 days for domestic orders. Returned items must be in original condition, unworn and unwashed. You will be responsible for return shipping charges. We will exchange the item within 5-7 business days of receiving your return granted the item is in stock. If it is not in stock we will notify you. If you have requested a refund, be advised that returning funds usually take 7-10 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds). Stem & Thorn has the right to refuse any exchange/refund. There are no exchanges or refunds on books, magazines, art, posters, and discounted items. 

Please e-mail stemandthorn@gmail.com prior to exchanging the item with either REFUND or EXCHANGE in the subject line. Please include the following information for your return:

-Name, Address, Phone Number, Email

-Ship to info if different than above

-Original purchased product

-Date of purchase

-Reason for exchange

-Exchange for which product